we are sorry to see you go

We know you have recently cancelled your membership and we want to understand why you made this decision.

We realise how important it is we listen to you, and your feedback and comments are important to help us make sure that what we offer in our centres is meeting our customers’ needs.

To thank you for taking the time in completing this survey today we’d like to give you a *FREE three day pass. This pass must be redeemed by yourself, a friend or family member with your first visit taking place within two weeks of the survey completion date.

complete our survey

How to claim your FREE Three Day Pass – once you have completed this survey we will get notification and will keep your details on file. When you or a friend, family member contact us to claim your 3-day pass we will check your name against our survey records and activate your pass. This pass must be redeemed and your first visit taking place within two weeks of the survey completion date. Please note that many of our Centres are running booking systems and you will need to book in advance (please check your Local Centre webpage or contact them).

Thank you once again for completing our survey today.

We hope to see you again in the very near future.

Freedom Leisure Team