Both Guildford Spectrum Leisure Complex and Woking Leisure Centre have secured the top level of accreditation in the UK’s leading national, quality scheme for the sport and leisure industry led by Sport England.
Both awarded Quest Stretch, which is the top award and only held by 12 other centres is the UK, Quest Stretch marks long-standing and continuous high operational standards, as well as positive impact on local communities and this level can only be achieved after previous tiers are met and sustained.
Quest is an independently accredited, industry recognised tool which encourages continuous improvement, designed primarily for the management of leisure facilities and leisure developments. Quest defines industry standards and good practice and offers a way of benchmarking facilities.
Woking Leisure Centre scored particularly highly for its Area Sports Development function, which is proven to impact positively on the local community.
We are delighted to have been awarded Quest Stretch for two of the centres we operate in Surrey, with all the others we run in Surrey also with a Quest award. Only 630 centres in the UK have any form of Quest accreditation, so it is a great benchmark for customers and a reassurance of quality and for a centre to have Quest Stretch puts it in the top 2.2% of Quest accredited centres in the UK!Steve May, Freedom Leisure Area Manager
Other centres in the County operated by us are also accredited; with Woking Pool in the Park awarded Quest+ and Ash Manor Sports Centre and the Guildford Lido awarded Quest Entry. These are all great achievements and an indication of the importance that Freedom Leisure place on the high quality and standards of the leisure facilities they manage.
Freedom Leisure Area Manager, Steve May says: “We are delighted to have been awarded Quest Stretch for two of the centres we operate in Surrey, with all the others we run in Surrey also with a Quest award. Only 630 centres in the UK have any form of Quest accreditation, so it is a great benchmark for customers and a reassurance of quality and for a centre to have Quest Stretch puts it in the top 2.2% of Quest accredited centres in the UK!”
May adds: We are especially pleased that they recognised the facilities and cleanliness at Spectrum and our sports development team and their community focused projects at Woking. Ultimately it is our aim to serve the communities in which we operate, meeting the specific needs for that area.”
Quest’s operations director, Caroline Constantine, said: “By meeting Quest Stretch’s very high standards, these centres have shown commitment to providing quality facilities and service to its customers.
“There is a strong focus on meeting community needs and targeting less affluent wards and harder to reach groups.”
“There was good evidence that there is a very strong sports development and wellbeing programme and in particular the development of running classes and the Friday night project with the reported reduction in anti-social behaviour by 27%* on a Friday night.”
“Surplus funds have been put back into continuing to drive these programmes through the employment of an additional development officer.”
“A very large centre with a great deal of activities available for all types of customers.”
“Overall the centre was clean and tidy, which for such a large centre was amazing.”
“There is a clear and transparent relationship with Guildford Borough Council and shared approaches to setting key objectives each year.”