Following the announcement by the Prime Minister our leisure centres are now closed for the foreseeable future.
We hope you are continuing to remain safe and healthy wherever you are in the country. Suffice to say you, our customers have been amazing and we can't thank you enough for all the messages of support we're receiving on email and also on social media. These are challenging times for everybody! If you have contacted us over the last few days we are not ignoring you we'll get back to everyone as soon as we can.
In order to answer some of the most frequently asked questions we have set up a FAQs section here:
I have a direct debit fitness membership – what is happening with this?
We have suspended all direct debit memberships with immediate effect. You don't need to take any action for this to happen, we have organised this for you and no further payments will be taken until such time as we are open.
I have an annual membership which I paid for in advance what will happen with that?
If you have paid up-front for an annual or fixed term membership, your membership end date will be extended ensuring you receive your full membership term when the centre re-opens.
I have a membership arranged through my employer under the salary sacrifice scheme. What happens to that?
Please discuss with your employer but we will extend your membership end date ensuring you receive your full membership term when the centre re-opens.
I want to cancel my membership completely not suspend it
We have suspended all current memberships and no payments will be taken during the period of closure. So that you can start to exercise again as soon as we reopen maintaining your suspension makes it simple for you to do that as there will be no need to do anything to reactivate your membership. If you do wish to cancel then please contact the centre when we reopen and we can action this for you.
How will I know when my payments are starting again?
As soon as we have definitive advice from the Government on when we can reopen we will contact all our members via email, website and social media to confirm when payments will recommence.
My child has swim, gymnastics or trampolining lessons?
Your payment has been automatically frozen, and lessons not yet taken will be offered when we reopen so your child (children) won’t miss out - their place is secured. If you’ve paid in advance for your course of lessons your end date will be extended ensuring you receive the full number of sessions.
I have a pre booked session in place which I have paid for what will happen with that?
When we re-open we will be delighted to re-book your session (or activity booking inc. birthday parties) for a future date but if that's not possible we will refund any session that has been booked during the closure. Once we re-open our facilities please pop in and we’ll get this sorted for you.
Are you offering any on line support so that I can carry on exercising at home?
We have made available a FREE service provided by Les Mills – the world renowned group exercise company. If you’d like to take part please click here.
Our friends at Technogym - the fitness equipment company - have given us access to 16 weeks of exercise & workout content on an easy to navigate app. Choose from 100’s of bodyweight exercises, cardio programs and even challenges all designed to keep you active. This can all be done at home with no equipment and absolutely FREE during the COVID-19 disruption.
To get this content for FREE all you need to do is:
Sign in using the details you registered with and get moving!