booking information

In order for us to comply with our COVID-safety-matters procedures and to operate our centres under the 'new normal', we need customers to 'book a session' for a visit to the gym, a class or a swim. Not only will this help us to manage the number of people in our centres at any one time but it will also allow us to 'track & trace' our customers.

Please read on for more guidance on our booking procedures HOWEVER please note that these will vary depending on the centre location, size and the facilities we have on offer. Please check with your local centre before booking your session and making a visit.

General Terms ans Conditions

Group Exercise Class bookings

  • Advance booking rights for members are as they were before closure.
  • Members are permitted to book one class per day, but local variations may apply – check with your local centre.
  • Some sites may operate a waiting list for classes that are fully booked, please check with your local centre.
  • Please only book a class if you fully expect to attend. Those who regularly book then cancel may have their booking rights suspended.
  • Please arrive no more than 10 minutes before the start of the class and ensure you have your valid membership card with you. You will be required to leave immediately after the class to allow staff to clean down the facility.
  • Mats will be provided but please bring your own personal exercise mat if possible.
  • You must check in at the self-serve kiosk if available or if the site doesn’t have a kiosk, check in with reception.
  • Please arrive ready to start your class as changing facilities may not be available.
  • Late arrivals will not be able to attend the class.
  • Classes will be shorter in duration and will finish promptly to include time for any equipment to be cleaned after the class has finished.

Gym session bookings 

  • Members can book up to five days in advance.
  • Non-members can book one day in advance.
  • You are permitted to book one gym session per day, but local variations may apply – check with your local centre.
  • Please only book a gym session if you fully expect to attend. Those who regularly book then cancel may have their booking rights suspended.
  • Booked sessions are for up to one hour duration only.
  • Arrive no more than 10 minutes before the start of the session and ensure you have your valid membership card with you.
  • You must check in at the self-serve kiosk if available or if the site doesn’t have a kiosk, check in with reception.
  • Please arrive ready to start your session as changing facilities may not be available.
  • Late arrivals will be admitted but will only have until the end of their booked slot not a full hour from the time of arrival.
  • Sessions will finish promptly so ensure you are ready to leave at the end of your timeslot.
  • Please follow directional signage to access, leave and move around the gym.

Lane swimming bookings

  • Members can book up to five days in advance.
  • Non-members can book one day in advance.
  • You are permitted to book one swim per day, but local variations may apply – check with your local centre.
  • Please only book a swim session if you fully expect to attend. Those who regularly book then cancel may have their booking rights suspended.
  • Booked sessions are for up to 45 minutes in duration only.
  • Please ensure you arrive for your allotted session on time and ‘beach ready’ with your swimming costume under clothing and only use cubicles after your swim and not before.
  • Please arrive no more than 10 minutes before the start of the session and ensure you have your valid membership card with you.
  • You must check in at the self-serve kiosk if available or if the site doesn’t have a kiosk, check in with reception.
  • Late arrivals will be admitted but will only have until the end of their booked slot not the full session time from the time of arrival.
  • Sessions will finish promptly so ensure you are ready to leave at the end of your timeslot.

Please note the above guidance on our booking procedures will vary depending on the centre location, size and the facilities we have on offer. Please check with your local centre before booking your session and making a visit.