Security is our number one priority
We have to collect and keep a little data about you, like your name, your postal address, email address, payment details and health information if you are a member of ours. We also may need to share your data with our trusted partners directly linked to the products and service you have purchased like our third party coaching companies to enable them to provide the services.
We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.
We use data to make your time with us easy
We can use the contact details you share with us to let you know if there are changes to your bookings, or other things that happen that might affect your visit, like any programme or instructor changes or any technical problems leading to closures.
Plus by listening to what our customers tell us, we can make changes, to make things easier where we can.
We use data to make your time with us more affordable
We can let you know when discounted products and services are on offer, when there are special promotions and also to tell you about new products and services.
We can also work with other businesses to put together exclusive offers that we think are right for you. Remember you’re in control and you can ‘unsubscribe’ from any of our electronic communication and manage your preferences by clicking the link on any emails at any time or by emailing us at email@example.com with your name and email address.
You’re in control of your data
Remember you’re in control and you can ‘unsubscribe’ from any of our electronic communication and manage your preferences by clicking the link on any emails at any time or by emailing us at firstname.lastname@example.org with your name and email address.
If the information we hold on you is wrong, you can email us at email@example.com, let us know what needs updating and we will correct it.
1. Who is responsible for your data
We control the ways your personal data are collected and the purposes for which your personal data are used by Wealden Leisure Limited T/A Freedom Leisure and are the “data controller” for the purposes of the GDPR 2018 and other applicable European Union data protection legislation.
2. Personal data we collect about you
We collect some personal data from you, for example when you book a class or course with us, use our website, use our services or contact us. We may also receive your personal data from our suppliers who provide services to you on our behalf (for example when you provide feedback on our services, book a ticket online or use our free wi-fi). If you make any online booking on behalf of someone else, you must have their consent to use their personal information.
For more information on the parties who we may share your personal data with, please see section 7.
Categories of data we collect
We may collect and process the following categories of information about you:
Your name and surname and your contact details(email address, telephone number and postal address)
When you purchase a membership,when you subscribe to our newsletters,when you choose to use our free wi-fi services at our applicable centres, when you make an online booking/purchase, when you take part in competitions, or when you choose an offer we make available on our website
|Information about your bookings including the date, time and (if applicable) the name of your class/course||When you book|
|Information about your health, if you have a medical condition that we need to know about in order to provide your exercise regime (please see section “Sensitive personal data” below for more information)||
When you provide us with this information
|Information about other people in your booking, and the age range of any children included (e.g. swimming lessons).||
When you make a booking on behalf of other people including children
|Information about your transaction, including your payment card details and/or bank details for direct debit transactions||
When you purchase products or services from us using payment cards or direct debit
|The communications you exchange with us (for example, your emails, letters, calls, or your messages on our social media channels)||
When you contact Freedom Leisure or you are contacted by Freedom Leisure
|Your posts and messages on social media directed to Freedom Leisure or any of our centre’s social media accounts||When you interact with us on social media|
When you reply to our requests for feedback or participate in our customer surveys
Your preferred centres
|When you choose to provide this information while creating an account on our website|
Information about how you use our website such as your searches for centres, page views etc.
|When you navigate on our website|
Information that relates to your Freedom Leisure membership(s)
When you obtain, renew or cancel your Freedom Leisure memberships
Sensitive personal data
In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
For example, we may collect this information in the following circumstances:
For your safety, when you have a specific medical condition, you will need to inform us of that and –where required – provide us with a medical certificate.
If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. Please be aware that in such circumstances you will not be entitled to cancel or obtain a refund on any purchase you have made.
3. How and why we use your personal data
We use your personal data for the following purposes:
Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback. We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.
In addition, if you are happy to receive marketing communications, we may send you communications promoting our partners’ products and services that may be related to either the products and services you have paid for or relate to the use of our leisure centres. These products may include: courses and classes operated by a third party organisation or information on events hosted at our centres on behalf of third party hirers. Please note that this is not an exhaustive list and is subject to change.
Please note that we do not share your contact details and other personal data with other companies for marketing purposes, unless we have obtained your consent to do so.
If you do not want to receive marketing communications from us, you can simply tell us so by NOT clicking the relevant box before submitting your details. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us or by emailing firstname.lastname@example.org.
You can easily manage your marketing preferences by clicking on the “Preferences” section in the body of our email newsletters. If you prefer, you can also call our Customer Service team and express or change your preference to not receive marketing communications (Tel. 01825 880260) or send an email to email@example.com with your name, email address (if different to the one you are using) and the subject line “Unsubscribe".
4. Requesting access to your personal data
You have a right to request access to the personal data that we hold about you. This could include your membership information relating to products and services you have taken with us.
If you have questions in relation to your personal data, please contact us at: firstname.lastname@example.org.
5. Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. When you provide your personal data through our website this information is transmitted across the internet securely using high-grade encryption.
6. Cookies or other tracking technologies
In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use analytics that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.
7. Sharing your personal data
Your personal data may be shared with other centres within our Group. It may also be disclosed to a third party who acquires us, a centre(s) within our Group or substantially all of our assets.
We may also share some of your personal data with, or obtain your personal data from other third parties as outlined below:
In addition, we may disclose your personal data when this is required by the law of any jurisdiction to which Wealden Leisure Limited T/A Freedom Leisure may be subject.
9. Contact information
For our Employees
As your Employer, Wealden Leisure Ltd trading as Freedom Leisure needs to keep and process information about you for normal employment purposes. The information we hold and process will be used for our management and administrative use only.
We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately, during the recruitment process, whilst you are working for us, at the time when your employment ends and after you have left.
This includes using information to enable us to comply with the employment contract, to comply with any legal requirements, pursue the legitimate interests of the company and protect our legal position in the event of legal proceedings.
If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.
We will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information to our pension or health insurance provider.