course booking requests
if you would like to book a place on a freedom leisure training course you can book via our website or directly via email or telephone:
Once we have received your booking request we will email you an electronic application form which will have to be completed and returned, by the specified date, to secure your place on the course.
confirmation of booking
Once the electronic application form and payment details have been returned to us your place will be confirmed within 2 working days.
If a course is full we are more than happy to take standby bookings. If a place does become available for you while on the standby list, you will be informed as quickly as possible.
customer payment terms
We require full payment to be made prior to the course, at the time of booking, this will secure your place on the selected course.
Invoices can be raised for selected businesses, local authorities and educational organisations. Invoices will be raised within 5 working days of the course finish date and standard payment terms of 14 days apply.
cancellation by the customer
Unfortunately, sometimes participants need to cancel their place. If this is necessary you must notify us via email firstname.lastname@example.org as soon as possible. Once we have received notice of your cancellation we contact you to advise that you have been removed from the course.
If cancellation is made more than 14 days before the start of the course, the customer will not be liable to pay any of the course fee, or if the fee has been paid then it will be fully refunded.
If cancellation is made within 14 days of the course starting, or if the customer fails to attend the course, the customer will be liable to pay the full course fee.
In all cases, if at the time of cancellation the customer can be transferred on to another course then the customer will not be liable to pay for anything additionally to the course fee.
cancellation by Freedom Leisure Training
In exceptional circumstances, a course may need to be cancelled or rescheduled. We reserve the right to cancel a course at any time and offer a reasonable alternative date and venue, or issue a credit or a refund without any liability for consequential or indirect loss.
In the event of a course being cancelled, customers will be contacted and given as much notice as possible and by two weeks prior to the course starting at the latest, unless cancellation is due to unforeseen and exceptional circumstances.
We must emphasise that a course cancellation by Freedom Leisure Training is exceptional and would always be a last resort.