what to expect on your next visit

We are delighted to have opened most of our centres in England and Wales and we hope you are enjoying your visits to the gym, to classes and the pool.

A lot of planning has been done to ensurie we meet the guidance set out by Government, so we can provide a safe and secure environment. All the information you need is available on your local centre webpage and on social media as they continue to reopen fully.

If you are yet to return to your local Freedom Leisure Centre, things will be different to how they were before we closed on 20^th March. We have been working hard to plan how we can reopen safely and provide you, our valued customers, with the reassurance we know you need to come back. Your local leisure centre sits right at the heart of your community and that will not change.

Take a look at this short video to find out more:

For information on what to expect on a visit to our swimming pools, please see our 'Swimming Guidance'.

What we have done to make you safe   

Our plans havefocussed on ensuring we have safe, clean facilities that make the most of the indoor and outdoor space on offer, so you have lots of room for what you want to do.

We need to manage customer flow in each activity area to ensure social distancing

• We ask you to be respectful of all other people in the facility and to keep your distance
  
  
• Gym equipment has been spaced out and different areas of the centre used to give everybody more space
  
  
• We've reduced the capacity of group exercise classes where necessary so you have more personal space between you and others
  
  
• Where outside facilities exist at your centre, some of our classes will be outside in the fresh air (weather permitting!)
  
  
• You will need to adhere to new social distancing guidelines in our swimming pool changing rooms, the poolside and the water itself
  
  
• Booking for activities in advance is required so we can adhere to the government's 'track & trace' protocols

We are maintaining high levels of cleanliness and hygiene at all times and this is everyone's responsibility

• We have an enhanced cleaning regime in place at every centre
  
  
• There are hand sanitising stations located around your centre for you to use
  
  
• Please use disinfectant provided to clean down machines and equipment before and after use
  
  
• Personal towels are permitted but we would encourage you to use the disinfectant wipes provided
  
  
• In almost all centres, our dry changing rooms will remain closed for the foreseeable future so come prepared for this
  
  
• Drinking fountains are not available to use so please bring pre-filled water bottles
  
  
• To protect everyone we are going cashless so contactless only payments please

What about your membership?

There is no need to contact us. As centres open we’ll be in touch with members with detailed information.

• We automatically froze all membership and lesson/course payments during the period of closure
  
  
• Annual memberships will be extended by the number of months the membership has been frozen. Please contact your local centre as soon as possible to 
  
  
• We will give you notice (by email) as to when we will restart your payments

We appreciate your understanding and patience and we will continue to make sure we offer a safe environment for our customers and staff wherever you live.

Ivan Horsfall Turner
Managing Director