Duty Manager - Full Time - Willen Lake Health Club

Description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.  We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.  We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.  You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow.  Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a fantastic new Duty Manager for our Health Club in Milton Keynes. Overlooking the picturesque Willen Lake, we offer members gym, swimming and studio facilities, as well as beauty and restorative treatments. The club has long standing reputation in the local area and has been enjoyed for over 20 years.

Reporting to the General Manager, the Duty Manager is an essential team member within the Health Club. Responsible for opening and closing the building and ensuring that the club operations run smoothly each day.

Duties include, and are not limited to: 

• Being a club key holder and opening/closing the club.
• Cleaning and maintenance checks.
• Front of house, bookings and cash management.
• Sales activities, such as tours and service calls.
• Member gym inductions and fitness assistance.
• Pool management and maintenance checks. 

Whilst experience of the following would be advantageous, full training will be provided for the right candidate. 

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday to Sunday (rota basis)

Requirements

• A passion for the industry demonstrated through continuous professional development.
• Experience of problem solving, customer service and staff management.
• Experience working in the Leisure industry.
• Fitness Level 2 qualification, or currently working towards.
• RLSS National pool qualification, desirable as training an be provided.
• Pool Plant qualification, desirable as training an be provided.
• Enhanced DBS check to be carried out.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 12th December 2025

Salary: Up to £25,465 per annum