Customer Service Assistant - Part Time - Guildford Spectrum

Description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.  We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.  We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.  You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow.  Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

As a Customer Service Assistant you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm friendly welcome to all.

Joining part of friendly and supportive team you will be you will build your knowledge of what’s on offer at Guildford Spectrum so that you can share this with our users. No two days will be the same as you interact with the wide range of centre users, you will also have the opportunity to deliver our catering service from the combined reception café area.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 8 hours per week, Monday - Sunday (Rota basis).

Requirements

• Experience of serving customers in a face to face environment
• Able to promote services and sell the different products that Freedom leisure offer
• The skill to establish key relationships swiftly and appropriately
• High level of professionalism and integrity, enthusiasm and motivation
• Well developed interpersonal skills, able to negotiate and persuade people both internally and externally
• Highly organized with a good attention to detail

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.

Closing date: 15th May 2026

Salary: up to £5,301 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.