1. When will the transfer of operator happen?
The transfer to Freedom Leisure will commence on Tuesday 1 September 2026. Customers will see Freedom Leisure on site over the next few days as a handover period begins.
2. What does this change mean for me?
You will see some changes over the coming weeks including our logo appearing on signage, new uniform for our colleagues, but essentially everything you love about Swansea Bay Sports Park will remain the same, especially the staff team and programmes.
3. Are the staff/instructors going to be the same?
Yes, all the great staff that have served you in the past will remain. Please bear with our colleagues as we change the systems and procedures that may be new to them and we thank you for your patience and understanding through the transfer.
4. Will the telephone number and/or email addresses for the leisure centres change?
Yes. Please note, as of 1st September 2026, the main telephone number for Swansea Bay Sports Park will change to 01792 975030
The email addresses will change to:
Bay Campus – [email protected]
Swansea Bay Sports Park & Wales National Pool – [email protected]
These inboxes will not be monitored in the interim so please do not email us until 1 September. For any queries, the team at Swansea Bay Sports Park will be able to help you as they do now.
5. Will there be a new website?
No, the current website will remain in place https://www.swanseabaysportspark.wales/
6. Will there be a new App?
Yes, but please don’t download the Freedom Leisure App just yet. We’ll let you know when the App is ready. Please note from 1 September, the current Swansea Bay Sports Park App will no longer be operational.
We are hopeful that from 1 September you will be able to make your regular bookings on the Freedom Leisure app but there may be some downtime before online bookings are active. Where there is some downtime, we will have colleagues on site and on the phone, to deal with bookings manually until online bookings are active. Your patience is very much appreciated during this time.
7. Will Swansea Bay Sports Park be closed at any point during the transfer?
No, we are not envisaging any closures. If we do have any parts of a facility that will close, we will do our best to communicate this in advance as soon as we can.
8. Will the opening hours and timetables for the centres change?
The centre opening hours will remain as they are currently and all timetables will be the same post transfer. We will however be looking to make improvements and expanding the programme over time and we’ll notify you of any changes well in advance.
9. I currently book online or through an App? Will this be affected by the transfer?
Yes, we will do all that we can to have the leisure centres on the Freedom Leisure App as soon as we can on or around the transfer date and it will be available on both the Apple App Store and Google Play.
We will update you on progress but as soon as it is live we will have a link on the Swansea Bay Sports Park website for you to download the Freedom Leisure App with instructions on how to login. We will also have posters in centres with QR codes so you can quickly and easily download the App onto your device.
10. I am a member, will I be able to visit as normal from 1 September?
Yes, we look forward to welcoming you from Monday 1 September. It will take a little time to get all our systems up and running but we will be open as normal and we will be doing everything we can to avoid any unnecessary disruption but please bear with our colleagues during this time.
11. I, or my children have swimming lessons at Swansea Bay Sports Park, will they be affected by the transfer?
It is our intention to continue with the normal swimming lesson programme so please attend as normal.
12. I have a regular booking at Swansea Bay Sports Park, will this be affected by the transfer?
No, your details will be passed across to us along with any advance bookings already in place. If you wish to contact us please email us from 1 September (our email addresses are in Q.2 above) and a member of the team will be able to assist you with your enquiry.
13. Who will be collecting my monthly direct debit?
Later in August, we will contact all direct debit members by email informing them of the change of name from University of Swansea to Freedom Leisure. You will not need to amend you direct debit, we will change your direct debit for you but please be assured, the price you pay now is the price you will pay on your next direct debit collection.
14. Will the prices change as a result of the transfer?
All prices will remain the same on 1st September.
15. I have an annual membership that I have paid for in advance. Will this be affected by the transfer?
Your membership details will be provided to us as part of the transfer process so you will be able to access the facilities for the duration of your membership as you do now.
16. Can I use my membership at all the campuses?
If your current membership allows you to use all the campuses then this will be the case on and after 1 September.
17. What happens to my membership card?
Your current membership card will still work, please keep your card and use it as you do now.
18. I’ve cancelled my membership, can I re-join?
Absolutely. Please contact us and we will do the rest.
19. Is my data secure?
Yes. Data security is a top priority and Freedom Leisure complies with all UK GDPR regulations to protect your personal information. You can view our Privacy Policy on our website: https://www.freedom-leisure.co.uk/privacy-policy/
20. I currently receive a concessionary membership rate. Will this continue?
Yes, if you currently qualify for a concessionary rate, this will continue. Your eligibility will be retained during the transfer.
Welcome to Freedom Leisure
We very much look forward to welcoming you to Swansea Bay Sports Park. Our vision is to ‘Improve lives through leisure’ and along with the current team and the feedback you provide, we intend to improve the customer experience and make a visit to your leisure centre rewarding, social, welcoming and fun.
For more information on Freedom Leisure please visit https://www.freedom-leisure.co.uk/about-us/.