Parking Eye at Prince Regent

July 9 2021

Parking Eye at Prince Regent Swimming Complex

We have teamed up with Parking Eye to introduce a ANPR camera system for our car park at Prince Regent. With this new system it will help us ensure that only centre customers use the car park, and only when using the facilities. 

As a customer using the centre you will be able to park for 2 hours for just £1.00 when using the facilities at Prince Regent.

FAQ's

Below are some frequently asked questions regarding Parking Eye, please do not hesitate to contact us if your questions can't be answered below. 

Q) What is Parking Eye?

A) Parking Eye uses ANPR technology to manage the car park usage. ANPR stands for Automatic Number Plate Recognition and is used to detect vehicle number plates. It is typically used in car parks using ANPR cameras to monitor and record vehicle activity.

Q) Why is Parking Eye being put in place in the car park at PRSC?

A) With limited parking available Parking Eye has been installed to ensure parking is prioritised for the PRSC customers. The car park has suffered continually with unauthorised usage and dangerous car parking to the detriment to the centre users.

Q) Where is there information regarding what parking tariffs apply?

A) PRSC will have information inside the building detailing the terms and conditions for parking and there is detailed signage throughout the car park.

Q) I am a customer visiting the Swimming Complex - how do I register my vehicle and is there a charge for parking?

A) There will be/are two terminals available at Reception for customers to register their vehicle. Customers must enter their full correct vehicle registration on arrival and pay £1 for two-hours parking.

Q) What happens if my activity lasts for more than 2 hours?

A) You will need to speak to the team at reception on arrival who will verify your activities and will extend your stay in the car park as required.

Q) What about parking if the Centre is closed?

A) There is no £1 customer parking available when the centre is closed. Out of hours there is an overnight tariff of £15.00 which applies between the following hours: Monday to Friday 10pm -6am Saturday & Sunday 8pm – 7am

Q) How do I pay for overnight parking?

A) Follow the directions on the ‘How to pay/Pay by phone’ notices located in the car park.               

Q) If I drive in and am unable to park will I get a penalty charge?

A) There is a limited period (of up to 20 minutes) where anyone who enters the car park can leave again and won’t receive a Penalty Charge Notice (PCN).

Q) I drop off/pick up my child in my car for either centre activities or for Bright Start Nursery will I pick up a penalty charge?

A) No, anyone who enters the car park and ensures they leave within 20 minutes will not receive a Penalty Charge Notice (PCN).

Q) How much is the parking fine if I park without complying with the terms and conditions?

A) Failure to comply with the terms and conditions will result in a parking charge of: £100 this is reduced to £60 if paid within 14 days. Freedom Leisure/Prince Regent do not receive any of the money generated by fines.

Q) How do I appeal against a fine?

A) You will need to follow the appeals process with Parking Eye. The Prince Regent team are not responsible for the issuing of fines or the appeals process.

Q) I am a blue badge holder – can I still park without penalty?

A) Blue Badge parking is only for Prince Regent swimming customers only, and you will still be required to pay a £1 for use of the car park when using the facilities.

Q) How will I be notified/pay my PNC

A) This will be sent to you in the post directly from Parking Eye. Your PNC will detail how and where the fine can be paid.