Reopening FAQs: Powys

Some of the most common questions you may be wanting to ask us at this time

When will you be opening?

Following the latest Welsh Government announcement (23.04.2021) all our leisure centres in Powys will reopen from Monday 3rd May.

What will be re-opening?

Opening times and programmes will remain the same as they were prior to the latest lockdown period. As per the government guidelines Group Exercise Classes & Group Swimming Lessons will now be available straightaway.

What happens to my membership fees while you are closed?

As you are aware all membership payments were suspended and our COVID guarantee still stands. No one will be financially disadvantaged during lockdown. We will be writing to you by email or letter shortly to let you know what we’re doing with your direct debit collection and reactivating your membership(s).

What if I, my son or daughter are part of the Learn to Swim programme and come every week?

We will be holding your time and day in our programme until we re-open and lessons will re-commence from  Tuesday 4th May, so get ready to get back in the pool. Our learn to swim programme at Maldwyn will restart at a later date. Please contact your local Freedom Leisure Centre by email from Monday 26th April to check if you’re unsure.

Will Adult Swimming Lessons begin again on reopening?

All adult swimming lessons will begin again from Monday May 3rd .

What if I have booked for an activity or product during lockdown already?

Don’t worry you will not be out of pocket. We will hold your booking for you and when we re-open we will re-arrange your booking as soon as practical.

What if we are a team or club who has booked (invoiced) and already paid for a pitch or sports hall space?

Don’t worry you will not be out of pocket. We will be expecting you to settle any invoices already raised when we get to the end of your payment period and we will add the weeks of use to compensate for time lost.

When will I be able to book a session in advance again?

All booking procedures will re-commence as they were prior to lockdown. Online booking for either a gym or a swim session or both will be available from Monday 26th April.

How can I keep updated with any changes or adjustments to your programme?

We will be able to respond to all emails from Monday 26th April. We will also be updating our social media platforms and website prior to reopening so please ‘follow’ your local leisure centre on Facebook and check back to their website or visit our ‘find a centre’ page.

We thank you for the continued support of your local leisure centre and for your understanding.

We look forward to welcoming you back very soon.