The Customer Service Apprenticeship teaches the skills to provide excellent customer service and can be applied to hundreds of jobs across many different sectors such as sport and recreation, retail, financial services, call centres and hospitality. 

A Customer Service Apprentice will probably work at the front end of an employer’s business activities and regularly assist customers, making sure they are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To be able to assist customers properly, up-to-date knowledge of the organisation’s products and services is required, as is the ability to be able to communicate with all sorts of people. Completing this Apprenticeship provides evidence of the skills to do well in almost any industry. 

Qualifications and Skills

On completion of a Level 2 Customer Services Apprenticeship the Learner will achieve:

  • Level 2 Diploma in Customer Service

  • Level 1 Functional skills: English, Maths (possible exemptions dependent on previous qualifications. Evidence of qualifications will be required)

  • Level 2 Award in Employment Awareness in Active Leisure and Learning

  • Personal Learning and Thinking Skills (PLTS): independent enquiry, creative thinking, reflective learning, teamworking, self-management and effective participation. 

Career and Progression Opportunities

Once the Level 2 Customer Service Apprenticeship has been completed potential job roles could include:

  • Customer Service Assistant

  • Customer Service Representative

  • Customer Service Agent

On completion of a Level 2 Apprenticeship, Apprentices may also have the option to develop their skills further and progress onto an advanced Level 3 Apprenticeship.