Please accept my most sincere apologies for any inconvenience caused by the centre lift being out of order.
I wanted to update you on the current status of the lift repair, as we have unfortunately experienced several issues since it first went out of service, which is why it has been out of order the length of time it has.
Inititally the new parts required had to be specially manufactured leading to a delay in the repair. However, once the new parts were fitted it was discovered that there were further issues requiring repair. As as resiult we are now obtaining quotes for a new lift to be fitted.
I work to reassure you that we are working to get the lift back in use as soon as possible and can only, once again, apologise for any inconvenience this may be causing you.
I will continue to provide updates where possible.
Thank you for your continued patience,