swim school updates and FAQs

Find out about the latest news for the swim school including COVID-19 measures

frequently asked questions

How will I be notified that I have a space on the swim school?

Our team is contacting current swim school customers to get them rebooked onto the programme now. If you haven’t received a call, email or text message by 1st October then please contact us by email pitpswimschool@freedom-leisure.co.uk. When we speak to you, we’ll confirm day & time of lesson and when to expect your first bank payment to be debited.


What if I’m not ready to return to swimming lessons just yet?

If you choose not to return on the date we restart our programme then your membership payment will remain frozen for a maximum of 3 months, however we cannot guarantee a programme place on your return due to demand.


Will I get the same lesson day & time as before?

We are following safe distance guidelines. Lesson sizes, pool space and other factors mean that how we would usually divide a pool into lesson stations has had to change. We will where possible rebook customers into the same lesson day & time as previous but as you can appreciate this isn’t always possible so we ask you to be flexible if you can.


Can I get changed & showered before my lesson?

We are following Swim England guidelines by asking our customers to arrive ‘Beach Ready’ for their lesson. Please shower at home before you arrive for your lesson.

Please be aware that as the changing rooms will not be available children will need clothing to wrap up in to go home.


Are changing facilities available after my lesson?

Currently our changing village is not available due to the pool building project. It is anticipated that it will be open later in October.

Please be aware that as the changing rooms will not be available children will need clothing to wrap up in to go home.


Do I need to wear a face mask in the swimming pool area?

The wearing of a face mask around poolside is strongly advised, however when the changing village reopens we will ask that all parents/adults wear a mask in the area for COVID safety.


Are there lockers available?

We currently do not have lockers whilst the changing village is closed.


Can I borrow swim equipment such as goggles, float aids & hats?

We will not lend out equipment such as goggles & hats however each student will have float aids available as & when required during the lesson. The equipment used within each lesson is thoroughly cleaned before & after lessons.


Can I sit on poolside and spectate while my child has a lesson?

For COVID safety, parents of young children can remain in a designated spectator area while their child is in lesson (subject to distancing measures, however parents of older children (8 years & older) will be asked to wait in the main pool spectator area.



How will I know what changes have been made when I arrive?

When you arrive for your first swimming lesson our centre representative will advise you of the changes. Please also look out for updates via email and on Pool in the Park’s social media page.


It’s been months since the previous lesson, how will I or my child remember what was taught?

You’ll be surprised by what we can remember, however our teachers will recap on important key areas of the stage over the first few lessons to ensure active learning continues.


How have these COVID-19 guidelines changed how teachers will interact with students?

Teachers will teach students from poolside and not in the water unless absolutely necessary. There will be no physical contact and safe distancing will always be followed. Float aids and other specific lesson equipment will be used to support younger children as they develop through the stages.


What have you done to make swimming lessons safe?

The swimming pool is one of the safest areas to be in due to the chemicals used to keep this area safe & clean. We have increased our cleaning checks and deep cleans and we have also adapted our swim programmes, limiting lesson numbers and staggering timings. Our teachers are also going through IOS Return to Poolside courses prior to our program start date.


Can I arrive early for my swim lesson?

We would ask that you arrive 5 minutes before your lesson is due to start. This gives you time to make your way to the swimming pool area. You will be advised of any specific or new arrangements.


How do I stay up to date on changes & guidelines in place at Pool in the Park?

We would suggest visiting this FAQ page for any additional updates, as well as visiting our webpage and following our social media pages. From time to time we will send news & updates to you via email and text message.

We really are grateful for your patience and understanding at this challenging time and look forward to seeing you in the pool.