We are open - what to expect

Join us for gym, fitness classes, badminton, squash, table tennis and 3G football activities

September 20 2020

your freedom matters - we are back!

We are delighted to welcome you back and want to make your experience as safe as possible for you, other customers and our team.

You will notice a few changes in the centre such as markings at reception for queuing, sanitiser stations around the building,  less participants in classes and the gym, no changing rooms, no hire equipment, no spectators allowed, shorter session times to allow for cleaning and amended opening hours.

It is our intention that all of these are short term actions and will be reviewed regularly over the coming weeks and months.

changes to centre opening times and gym from 21 september

opening times

Monday - Thursday 6am - 10pm, Fridays 6am - 9pm, weekend and bank holidays 7am - 6pm.

gym update

From Monday 21 September the gym will not have to booked in advance and you can enjoy your workout at any time. 

Please be aware that access will still be restricted to 40 people in the gym at any one time, gym equipment will remain spaced and enhanced cleaning will be maintained.

60 minute sessions have been removed. Customers may visit when they want during opening hours, however we would still advise for health and safety reasons that your workout time is used efficiently and time in the gym is kept to the minimum.

The following activities are now available:

  • gym
  • group exercise classes
  • badminton
  • squash
  • table tennis
  • 3G football

Please book online up to 7 days in advance for activities (not gym) or call 01483 771122.

what to expect when returning to the centre

We aim to keep our centre as fun and friendly as it has always been whilst complying with all social distancing regulations.

Please take a few minutes to read through this information which outlines the necessary changes we’ve made around our facilities.

NHS test & trace app

We are implementing the NHS COVID-19 app in our building. Before you arrive we ask that you download the app to your phone.

Each time you visit you will be asked to scan the QR code on one of the NHS posters located around the building to register your visit. 

Download the app from the Apple App Store or get it in Google Play.

For more information please visit:


general changes

There will be clear signage showing the routes you are required to take around the centre and areas that are out of use.  If in any doubt, please keep to the left hand side in corridors and on stairs at all times.

Changing rooms and showers will be unavailable at this time.  Customers are asked to come prepared and to shower and change at home.

Activities have been programmed to reduce the overall number of people in the centre for your safety. For that reason spectators are not allowed, all customers should be participating in an activity or visiting the cafe. You will be asked  for your NHS test and trace details.

Our staff will be on hand as always but please remember to respect the social distancing rule when requesting assistance from our team members.

Our gym equipment will be spaced out to allow social distancing at all times.  

The following areas will be unavailable initially:

  • Changing areas and showers
  • Creche
  • Health suite (Heatwaves)


We have implemented and enhanced our cleaning regime throughout the centre.  All areas will be cleaned regulalrly.  It is essential that members clean down each machine after use – equipment may not be shared unless it has been cleaned down between uses.

Hygiene stations are available in all high-touch areas offering hand sanitiser and medical-grade disinfectant and sanitising wipes.

For hygiene reasons we will not be hiring out equipment, however rackets , shuttlecocks and balls will be available to purchase.

Personal gym towels are permitted but please use wipes and paper towels provided when cleaning down equipment and dispose of them after each use.

booking - group exercise classes

All fitness sessions at the centre should be booked in advance.  You will no longer be able to just walk into the centre for your workout.  You can book your session online and you can book up to 7 days in advance.  You will need to ensure you have proof of your booking to gain entry.  You will be able to book up to 5 sessions per week and may only participate in one activity per visit.

  • Ideally customers should bring their own mats for classes. If using our centre mats please ensure these are fully sanitised after use.
  • Some of our classes will be taking place in our sports hall so that we can maximise capacity whilst still staying safe and practicing social distancing. 
  • All class equipment will be thoroughly cleaned between sessions.
  • Our virtual studios will be open but must be booked as with any other area within the centre.  Users are asked to respect strict physical distancing when using these areas.
  • Extra time will be allowed in between classes for cleaning.
  • Class start times will be staggered to avoid congestion at reception and outside the studios
  • Due to limited spaces please only book one activity per visit.
  • PLEASE CANCEL AS EARLY AS POSSIBLE if you can't attend and free the space up for others.

what we need from you

Please DO NOT come to the centre if you are feeling unwell.

Please take responsibility for social distancing measures by adhering to the floor markings and posters and avoid congregating with others before and after classes/sessions.

Please don’t arrive more than 5 minutes prior to your booking. The number of people allowed in the building is currently restricted for your safety so you may be asked to wait outside.

Please ensure you wipe down all equipment before and after use using the sanitisation wipes or spray provided.

Please leave all valuables at home and only bring your essentials – there will be water bottles available to purchase but water fountains will not be in use. 

Please come prepared for contactless card transactions, our preferred method of payment.

Please ensure you swipe your membership card on entry to allow us to keep track of attendance.

Please be kind.  Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open.

If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks.

We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment.

Please arrive dressed for your activities. The changing rooms and showers will not be open.

Please bring your own rackets / bats.

Please bring a padlock suitable for the lockers - for your safety coin operated lockers will not be available.

Spectators are not allowed.

PLEASE CANCEL AS EARLY AS POSSIBLE if you can't attend and free the space up for others - late cancellations don't help!