Visiting Tenbury Pool: Key information

We're super excited to be re-opening on Monday 12^th October and to welcome you back to exercise at your favourite Leisure Centre. However, things are going to be a little different to when we closed in March.

We've been working hard to make sure the safety of our customers and staff is our number one focus.

We will be following our 'COVID-safety-matters' guidelines and maintaining social distancing within the centre and having a robust and thorough cleaning regime in place to ensure all our customers have the best environment to maintain their physical and mental wellbeing.

Revised centre opening hours 

General changes

There will be clear signage showing the routes you are required to take around the centre and areas that are out of use. If in any doubt, please keep to the left hand side in corridors at all times.

Changing rooms and showers will be available if required, i.e., if you are training prior to heading off to work. Customers are asked to come prepared i.e. beach ready, with swim wear worn under clothing to minimise your time spent in changing rooms.

Lockers will now require you to have a padlock to be able to lock them, we will have padlocks available to purchase from reception or you can bring your own from home.

Contactless payments are preferable at this time.

Our water fountains will be available in the gym, however we do advise that you bring a pre-filled water bottle with you.

Our staff will be on hand as always but please remember to respect the social distancing rule when requesting assistance from our team members.

Gym

All fitness sessions at the centre we are advising to book in advance.

Please book your session online or via the phone, we will need your e-mail address on our system and you’ll need a pin number if you haven’t got this please contact us via reception.

Please ensure you arrive for your allotted session on time.  Late entrants may have a shortened session as we will have to clean the gym ahead of the following session to allow as many people as possible to use the facility each day. Sessions will be 90 minutes in length maximum.

The gym will have limited numbers in there to give you confidence and space to enjoy your session.

• Please only book a gym session if you fully expect to attend. Those who regularly book then cancel will have their booking rights suspended and will be subject to cancelation charges.
• Arrive no more than 5 minutes before the start of the session and ensure you have your valid membership card with you.
• You must check in reception.
• Please arrive ready to start your session as changing facilities may not be available, toilets are.
• Please follow directional signage at all times.

Please contact reception for enquiries regarding bookings for the multi-functional Suite

Pool

All pool sessions we are advising to book in advance.

The ability to book online will be available shortly, we will need your e-mail address on our system and you’ll need a pin number contact us via reception to get your online booking access.

Please ensure you arrive for your allotted session on time. Late entrants may have a shortened session as we will have to clean the gym ahead of the following session to allow as many people as possible to use the facility each day. Sessions will be 45 minutes in length to begin with.

Please limit your time in the changing room; showers are available for rinsing this will allow us time to clean the area before the next session.

The lane swimming sessions will have 3 large lanes with limited numbers to give you confidence and space to enjoy your session.

We have also introduced family bubble hire sessions; these will have very limited numbers so booking is essential.

Our revised swimming pool timetable can be seen here

• No stopping in lanes, if you need to stop / take a rest, you will need to exit the pool
• No backstroke permitted in lane swimming sessions
• Please only book a swim session if you fully expect to attend. Those who regularly book then cancel may have their booking rights suspended and may be subject to cancellation charges.
• Please ensure you arrive for your allotted session on time and ‘beach ready’ with your swimming costume under clothing and only use cubicles after your swim and not before.
• Please arrive no more than 5 minutes before the start of the session and ensure you have your valid membership card with you.
• You must check in at reception.

Cleaning

We have implemented and enhanced our cleaning regime throughout the centre.  All areas will be cleaned regularly.  It is essential that members clean down each machine before and after use – equipment may not be shared unless it has been cleaned down between uses.

Hygiene stations are available in all high-touch areas offering hand sanitiser and medical-grade disinfectant and sanitising wipes.

Personal gym towels are permitted but please use paper towels provided when cleaning down equipment and dispose of them after each use.

What we need from you 

• Please DO NOT come to the centre if you are feeling unwell or displaying any symptoms of corona virus.
• Please take responsibility for social distancing measures by adhering to the floor markings and posters and avoid congregating with others before and after classes/sessions.
• Please don’t arrive more than 5 minutes prior to your booking.
• Please ensure you wipe down all equipment before and after use using the sanitisation spray provided.
• Please leave all valuables at home and only bring your essentials – no cups for water will be provided so you must bring a water bottle with you.
• Please ensure you check in at reception before entry.
• Please be kind.  Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open.
• Masks are not essential when in the leisure centre but please feel free to wear one if it makes you feel more comfortable.
• We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands regularly.
• Pre booking your sessions is highly advised whilst not essential as we are running limited numbers in our sessions if you are not booked in you may be turned away if sessions are fully booked.

We look forward to seeing you at Tenbury Swimming Pool very soon.