Refurbishment project at Tenbury Pool

Update on the Refurbishment Project at Tenbury pool

Tenbury Pool is owned by Tenbury Community Pool Limited (TCP), a local charitable trust dedicated to the promotion of healthy recreation for the benefit of the inhabitants of Tenbury Wells and the surrounding area.  In particular, the trust provides facilities for swimming in a 25m pool, gym and other fitness and wellbeing activities.  Malvern Hills District Council (MHDC) provide an annual grant to assist with the running costs. The operational management is undertaken by Freedom Leisure.

Tenbury Pool closed due to Covid 19 and will stay closed to allow for the Phase 1 swimming pool, gym and leisure facility development work to start. TCP raised £98,000 through various fund-raising applications and MHDC has awarded £199k through Section 106 funding to support the facility refurbishment.  In addition Sports England, The Garfield Trust and Local trusts have contributed a further £110k.  TCP are continuing to raise funds for the development and to ensure the future of the facilIty

The investment includes -

  • providing accessible and family changing with direct access to the pool
  • increasing the size of the gym
  • providing a multi-use exercise and community studio
  • re-siting the staff office and reception
  • reducing energy costs with a new heating control system
  • refurbishing the existing changing rooms – Phase 2
  • and replacement double glazed windows – Phase 3

Phase 1 of the swimming pool, gym and leisure facility building development started two weeks earlier than planned on the 1st June. 

The new office, gym extension, studio and drainage works are well underway.   The new ventilation system, electrical and plumbing works are also in progress.  A grant has just been received for the new automatic doors. They can now be ordered.

The centre will not reopen until Phases 1 and 2 of development are fully completed. This is expected to be by the end of September.  Phase 3 funding and plans have already started.

There will be project updates added regularly to this website and on social media so make sure you like the Tenbury Facebook page

Project update: October 2020

Project update: August 2020

Project update: July 2020


The FAQs below cover some of the most common questions you may be wanting to ask:

What is the timeline for works?

As the facility was closed due to the lockdown restrictions the ambitious development work was started early.  The aim is to have the full facility open again at the end of September when it is planned to have a grand re-opening of the Swimming Pool, gym and new studio facilities.

Please note that once we re-open the centre there will be revised opening times and timetables. These will be updated on the website once we are open.

What facilities will be closed/remain open?

Due to decision to close all leisure facilities in March due to COVID 19, the Tenbury Trustees and Freedom Leisure team have taken the opportunity to shut the centre completely and it will re-open on the completion of the development work.

Does the development include any improvements to the fitness facilities?

The gym extension will make space for a further four gym stations widening the training options.  The extra floor space will improve the area available for the circuit training group.

What will happen with memberships during this time?

Memberships have been frozen during the lockdown closure and members will be informed when the building work is completed. Direct Debits will not be collected and Annual Swim Members will have the time added to their membership. Are there any annual fitness memberships?

If you have any further questions you can speak to the membership team at the centre when we are open.

What will happen with Swimming Lessons?

Swimming Lessons will remain suspended for the duration of the works and direct debit payments will not be taken.  Customers should not cancel their direct debit as we will be able to reactivate payments as soon as we open to ensure that places are not lost.

We will be reviewing the swimming lesson programme during closure to ensure we have the right sessions in place to meet demand.

What will you be doing to improve cleanliness?

There have been many adverse comments over the years about the cleanliness in the old and outdated changing rooms.  Having lifted the old tiles and replaced with new in both the male and female changing rooms, everyone will see a significant improvement.  The new showers, changing rooms, hooks and benches will add to the improvements and all customers will be encouraged to follow the ‘no shoes’ policy in the changing areas.  The project itself has been focused on a design to make the area easier to clean and maintain making the cleaning regime much more effective.  It is hoped volunteers can be encouraged to keep the new facility as clean as possible.

The swimming pool redevelopment is a project based on customer feedback and comments received over the last few years.  Our hope is that all our customers will help us maintain the standards after we open to ensure a quality experience for everyone.

I find it difficult to get changed with a small child after swimming.  What changes are being made to help parents with toddlers?

Alongside the new family changing room, in the main changing rooms there will be the addition of enclosed shower cubicles, large family changing cubicles and baby changing units.

When school are using the changing rooms, how can gym users get changed, or access lockers in the changing room if needed?

The consultation highlighted the need to provide additional changing rooms for daytime users when schools have sole access to the changing rooms.  There will be a small family / daytime changing room with shower and locker facilities in the development.  These changing rooms will also be perfect for families who find the main changing rooms a challenge and they will have a safe direct access to the pool which will have new user-friendly steps.

Having a disabled son we fnd the current changing facilities are not suitable for someone in a wheelchair. How will the alterations allow us access the pool?

There has been a full accessibility audit with support from Sport England which highlighted the need to make the facility fully accessible. There will be fully automatic doors to enter the reception leading to the accessible changing room which has direct access to the pool.  The whole facility is on one level providing wheelchair access to the gym and studio.

Will there be easy access steps into the pool?

To help parents with toddlers and those with accessibility problems, there will be removable easy access steps into the pool.

What can be done to improve the reception and make it more welcoming?

There will be a new reception desk close to the automatic front doors enabling the reception team to greet customers and members in a more friendly atmosphere.

Why are the showers often not working properly and cold? Are there plans to improve this problem?

A new shower system will be installed in the changing rooms including enclosed shower cubicles.

Will the temperature in the pool be maintained?

Being a leisure pool, we do keep the pool water slightly warmer at 29/30 degrees, to provide a comfortable experience for swimming lessons and for casual swimming by older members.

What improvements are being made to the humidity levels in the gents changing rooms?

There is a new ventilation system throughout the building reducing the humidity and providing air conditioning in the exercise areas.

I am self-conscious about joining the gym. How can the studio help me to get started?

The studio will be a non-threatening exercise space for small classes. It will also offer meeting and presentation facilities, options for small exercise and wellbeing classes and space to sit and chat. The new studio should also offer a space to arrange sociable activities for small groups.

To keep up to date with all the latest developments please ensure that you have registered with us at Tenbury Swimming Pool, and Gym, provided an email and opted in to receive our communications. You can do this at reception. We will be sending out regular emails to all customers to ensure they have all the relevant information.