We're Open!

July 31 2020

penlan leisure centre can't wait to welcome you back!

We welcome the news from the Welsh Government that leisure centres in Wales will be able to open their doors, and we reopened on the 10th of August, welcoming back our members to our fitness facilities. We aim to keep our centre as welcoming and positive as it has always been whilst complying with all social distancing regulations.

From the 14th of September, it is mandatory that you wear a mask in public areas when you are not taking part in physical activity, please bring your mask with you.

Please take a few minutes to read through this information which outlines the necessary changes we’ve made around our facilities, and what you can expect when you visit.

to say "thank-you!"

We are thrilled that you have chosen to remain a member at Penlan leisure centre, as a thank-you we will be offering the following: 

  • We will not charge ANYTHING in August
  • We are reducing your direct debit payments in September by 50%! (In September we will collect your direct debit payments after re-opening, with the collection taking place on the 1st September)
  • In October your payment will revert to full payment amount and will be collected on 1st October, and on the 1st of each month thereafter.
  • We will be providing FREE virtual online classes.

general changes

  • There will be clear signage displaying the routes you are required to take around the centre and areas that are out of use. If in any doubt, please keep to the right hand side in corridors and on stairs at all times.
  • Changing rooms and showers will be unavailable. Customers are asked to come prepared and to shower and change at home.
  • Our staff will be on hand as always but please remember to respect the social distancing rule when requesting assistance from our team members
  • Our gym equipment will be spaced out to allow social distancing at all times. There may be some areas that are being utilised for different things such as the sports hall used for classes.

the following will be unavailable initially

CAFÉ SEATING AREA

SPECTATOR AREA

LIFT

1ST FLOOR STUDIO

SPORTS HALL CHANGING ROOMS & SHOWERS 

lOCKERS

SWIMMING POOL SHOWERS

water fountains

booking your gym session & classes

Please only make a booking if you plan to attend, those who regularly book then cancel may have booking rights suspended. 

gym

All gym sessions at the centre MUST be booked in advance. You will no longer be able to just walk into the centre for your workout. You can book your 75 minute session easily online, by telephone, and you can book up to 8 days in advance as a member and 7 days in advance as a non member. Please be aware that the easiest way to book your classes will be digitally.

To download the Technogym app, use this link, this is the easiest way to book your gym session and class! 

We remind you to also bring your Freedom card in order to gain access and be registered as part of our track & trace system. You will be able to book up to 7 sessions per week and may only participate in two activities/ sessions per visit.

When arriving, please wait at reception where there may be a queue, you will then be permitted to enter the gym. Late entrants will still be required to leave at the allocated time and will not be permitted to stay longer. This will allow us time to clean the area before the next session and to allow as many people as possible to use the facility each day.

 

Classes

All classes MUST be booked in advance. Our classes will be bookable online with the My Wellness app or by telephone, you will be able to book up to 8 days in advance as a member and 7 days in advance as a non member and may book 2 classes per day, participating in one activity per visit. Please be aware that the easiest way to book your classes will be digitally with the My Wellness App. We remind you to also bring your Freedom card in order to gain access and be registered as part of our track & trace system. 

To download the My Wellness app, use this link, this is the easiest way to book your gym session and class! 

Please see the following guidance on preparing for your classes:

  • Customers should bring their own mats for classes.
  • Some classes may take place in our sports hall or outdoors, so that we can maximise capacity whilst still staying safe and practicing social distancing.
  • All class equipment will be thoroughly cleaned between sessions.
  • Extra time will be allowed in between classes for cleaning.
  • Class start times will be staggered to avoid congestion at reception and outside the studios.
  • Classes will be shorter in duration and will finish promptly to include time for any equipment to be cleaned after the class has finished. 

booking – swimming

All swimming sessions at the centre MUST be booked in advance. You will no longer be able to just walk into the centre for your swim. You can book your session by telephone on 01792 588079 and you can book up to 8 days in advance as a member and 7 days in advance for non-members. You will be able to book up to 5 sessions per week and may only participate in one activity per visit.

Please ensure you arrive for your allotted session on time and ‘beach ready’ with your swimming costume under clothing and only use cubicles after your swim and not before. Late entrants will still be required to leave after their 45 minute session and will not be permitted to stay longer.

cleaning

We have implemented and enhanced our cleaning regime throughout the centre. All areas will be cleaned regulalrly. It is essential that members clean down each machine after use – equipment may not be shared unless it has been cleaned down between uses.

  • Hygiene stations are available in all high-touch areas offering hand sanitiser and medical-grade disinfectant and sanitising wipes.
  • Personal gym towels are permitted but please use wipes and paper towels provided when cleaning down equipment and dispose of them after each use.

what we need from you 

  • Please DO NOT come to the centre if you are feeling unwell.
  • Please take responsibility for social distancing measures by adhering to the floor markings and posters and avoid congregating with others before and after classes/sessions.
  • Please don’t arrive more than 5 minutes prior to your booking.
  • Please ensure you wipe down all equipment before and after use using the sanitisation wipes or spray provided.
  • Please leave all valuables at home and only bring your essentials – there will be water bottles available to purchase but water fountains will not be in use. No cash payments will be taken.
  • Please ensure you swipe your membership card on entry to allow us to keep track of attendance
  • Please be kind. Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open.
  • If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks
  • We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment.

cancelled your membership but want to return?

Good news! If you cancelled your membership after the 1st of February to help you get back training we won't be charging you a re-joining fee, or a fee for this month and we'll also be giving you 50% off next month!

Your fitness is key to staying healthy and not only will it make you feel better, it also boosts your immune system.  We recognize some of our members may have left us due to the uncertainty over lockdown, but we are now back and having invested over £6 million in our facilities in the last 18 months, we have a great facility and a dedicated team that we know you will benefit from.

If you'd like to rejoin, please e-mail penlan@freedom-leisure.co.uk where we will get in touch as soon as possible.

for those not ready to return

You will be able to freeze your membership for a further three months if you do not currently feel comfortable returning to your local centre, we understand that for those shielding or those who undertake any caring duties it may be hard for you to currently return to your centre with confidence.

If you would like to freeze your membership, please get in touch with the team using the contact details below.

keep in touch

For more information regarding your membership, or any other questions, please e-mail us at penlan@freedom-leisure.co.uk 

Our phone lines are now open!

We would like to thank you for your patience and loyalty to Penlan Leisure Centre. Our priority is ensuring that all staff and customers are as safe as they can possibly be whilst also supporting our members to reach their fitness goals, and ultimately, keeping Swansea healthy