Customer Communications & Updates
We have recently undergone a number of changes in scheduled activities and updated terms to memberships where people have said they were unaware of changes. Along with recent customer feedback through our NPS survey it has been highlighted that communications though email and txt would be a key an improvement area for us.
We would like to ask that all customers who would like to hear from us about the Centre and its timetables & activities report to reception to update their details. We would like to check the following:
If all of these things are completed then we can ensure that you will be getting all of the updates we currently send out via these platforms.