We're Open!

July 31 2020

the LC can't wait to welcome you back!

We welcome the news from the Welsh Government that leisure centres in Wales will be able to open their doors, and we reopened on the from the 10th of August* welcoming back our members to our fitness facilities. We aim to keep our centre as welcoming and positive as it has always been whilst complying with all social distancing regulations.

From the 14th of September, it is mandatory that you wear a mask in public areas when you are not taking part in physical activity, please bring your mask with you.

Please take a few minutes to read through this information which outlines the necessary changes we’ve made around our facilities, and what you can expect when you visit.

to say "thank-you!"

We are thrilled that you have chosen to remain a member at the LC, as a thank-you we will be offering the following: 

  • Members pay NOTHING until September and then direct debits will be charged at 50% for the month of September!
  • For anyone that cancelled in February, if you rejoin, you'll pay only 50% in September.
  • We will be providing FREE virtual online classes.

general changes

  • There will be clear signage displaying the routes you are required to take around the centre and areas that are out of use. If in any doubt, please keep to the left hand side in corridors and on stairs at all times.
  • Changing rooms and showers will be unavailable. Customers are asked to come prepared and to shower and change at home.
  • Our staff will be on hand as always but please remember to respect the social distancing rule when requesting assistance from our team members
  • Our gym equipment will be spaced out to allow social distancing at all times. There may be some areas that are being utilised for different things such as the sports hall used for classes.

the following will be unavailable initially


The waterpark/ pool

All those with Tesco vouchers will need to be returned to Tesco upon reopening, where they will be issued with new dates.

Climbing wall

interactive 4 storey play zone

wet Spa

We hope to re-open our wet spa at a later date, subject to advice from Welsh Government and UKactive. Initially opening to our members only, and with strong social distancing measures in place. Online booking will be in place for the ease and safety of our customers.

Bistro

Our Costa Cafe still has a great offering of healthy snacks, sandwiches and all the usual treats which can be accompanied by a Costa coffee or cold drink. We have also re-structured our furniture to allow a little more room for everyone!


lockers 

showers 

water fountains

junior programme

cash payments

booking your gym session & classes

Please only make a booking if you plan to attend, those who regularly book then cancel may have booking rights suspended. 

gym

All gym sessions at the centre MUST be booked in advance. You will no longer be able to just walk into the centre for your workout. You can book your one hour session online (the same way you would normally book your class), by telephone and you can book up to 7 days in advance. Please be aware that the easiest way to book your classes will be digitally.

We remind you to also bring your Freedom card in order to gain access and be registered as part of our track & trace system. You will be able to book up to 7 sessions per week and may only participate in 2 sessions per visit.

When arriving, please swipe your card to register your attendance, ensuring you arrive for your allotted session on time. Late entrants will still be required to leave at the allocated time and will not be permitted to stay longer. This will allow us time to clean the area before the next session and to allow as many people as possible to use the facility each day.

 

Classes

All classes MUST be booked in advance. Our classes will be bookable online as before, you will be able to book one class per day and may only participate in one activity per visit. Please be aware that the easiest way to book your classes will be digitally. We remind you to also bring your Freedom card in order to gain access and be registered as part of our track & trace system. 

Please see the following guidance on preparing for your classes:

  • Ideally customers should bring their own mats for classes. If using our centre mats please ensure these are fully sanitised after use.
  • Some classes may take place in our sports hall or outdoors, so that we can maximise capacity whilst still staying safe and practicing social distancing.
  • All class equipment will be thoroughly cleaned between sessions.
  • Extra time will be allowed in between classes for cleaning.
  • Class start times will be staggered to avoid congestion at reception and outside the studios.
  • Classes will be shorter in duration and will finish promptly to include time for any equipment to be cleaned after the class has finished. 

cleaning

We have implemented and enhanced our cleaning regime throughout the centre. All areas will be cleaned regulalrly. It is essential that members clean down each machine after use – equipment may not be shared unless it has been cleaned down between uses.

  • Hygiene stations are available in all high-touch areas offering hand sanitiser and medical-grade disinfectant and sanitising wipes.
  • Personal gym towels are permitted but please use wipes and paper towels provided when cleaning down equipment and dispose of them after each use.

what we need from you 

  • Please DO NOT come to the centre if you are feeling unwell.
  • Please take responsibility for social distancing measures by adhering to the floor markings and posters and avoid congregating with others before and after classes/sessions.
  • Please don’t arrive more than 5 minutes prior to your booking.
  • Please ensure you wipe down all equipment before and after use using the sanitisation wipes or spray provided.
  • Please leave all valuables at home and only bring your essentials – there will be water bottles available to purchase but water fountains will not be in use. No cash payments will be taken.
  • Please ensure you swipe your membership card on entry to allow us to keep track of attendance
  • Please be kind. Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open.
  • If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks
  • We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment.

cancelled your membership but want to return?

Good news! If you cancelled your membership after the 1st of February and want to come back, you'll pay only half price in September!

If you'd like to re-join, please e-mail lcswansea.enquiries@freedom-leisure.co.uk or call 01792 466500 upon reopening to talk to our membership team to make an appointment.

for those not ready to return

You will be able to freeze your membership for a further three months if you do not currently feel comfortable returning to your local centre, we understand that for those shielding or those who undertake any caring duties it may be hard for you to currently return to your centre with confidence.

If you would like to freeze your membership, please click here

keep in touch

For more information regarding your membership, or any other questions, please e-mail us at lcswansea.enquiries@freedom-leisure.co.uk 

Our phone lines are now open!

We would like to thank you for your patience and loyalty to the LC. Our priority is ensuring that all staff and customers are as safe as they can possibly be whilst also supporting our members to reach their fitness goals, and ultimately, keeping Swansea healthy.