re-opening FAQ's

re-opening FAQ's

July 23 2020

what to expect when returning to the centre

We aim to keep our centre as fun and friendly as it has always been whilst complying with all social distancing regulations.

Please take a few minutes to read through this information which outlines the necessary changes we’ve made around our facilities.

general changes

There will be clear signage showing the routes you are required to take around the centre and areas that are out of use.  If in any doubt, please keep to the left hand side in corridors and on stairs at all times.

 

Changing rooms and showers will be unavailable except for swimming.  Customers are asked to come prepared and to shower and change at home.

Our staff will be on hand as always but please remember to respect the social distancing rule when requesting assistance from our team members

Our gym equipment will be spaced out to allow social distancing at all times.  There may be some areas that are being utilised for different things such as squash courts used for stretch areas and the sports hall used for classes.

The following areas will be unavailable initially :

 Cafe/Lounge areas, Lockers, Dry changing areas & showers, Soft Play, Indoor sports inc squash, meeting rooms, crèche rooms, some studios and spectator areas.

booking – gym & studio

All fitness sessions at the centre MUST be booked in advance.  You will no longer be able to just walk into the centre for your workout.  You can book your session online, by telephone and you can book up to 8 days in advance (please be advised – failure to attend booking will result in a charge).  You will need to ensure you have proof of your booking to gain entry.  You will be able to book up to 3 sessions per week and may only participate in one activity per visit.

Please ensure you arrive for your allotted session on time.  Late entrants will still be required to leave after their session time and will not be permitted to stay longer.  This will allow us time to clean the area before the next session and to allow as many people as possible to use the facility each day.

booking – swimming

All swimming sessions at the centre MUST be booked in advance.  You will no longer be able to just walk into the centre for your swim.  You can book your session online, by telephone and you can book up to 8 days in advance.  You will need to ensure you have proof of your booking to gain entry.  You will be able to book up to 3 sessions per week and may only participate in one activity per visit.

Please ensure you arrive for your allotted session on time and with your swimming costume under clothing and use cubicles after your swim. Late entrants will still be required to leave after their SESSION TIME and will not be permitted to stay longer.

cleaning

We have implemented and enhanced our cleaning regime throughout the centre.  All areas will be cleaned regulalrly.  It is essential that members clean down each machine/studio equipment after use – equipment may not be shared unless it has been cleaned down between uses.

Hygiene stations are available in all high-touch areas offering hand sanitiser and medical-grade disinfectant.

Personal gym towels are permitted but please use disinfectant and paper towels provided when cleaning down equipment and dispose of them after each use.

classes

Ideally customers should bring their own mats for classes (some sites will have these to purchase). If using our centre mats please ensure these are fully sanitised after use.

Many of our classes will be taking place in our sports hall so that we can maximise capacity whilst still staying safe and practicing social distancing. 

All class equipment will be thoroughly cleaned between sessions.

Our virtual studios will be open but must be booked as with any other area within the centre.  Users are asked to respect strict physical distancing when using these areas.

Extra time will be allowed in between classes for cleaning.

Class start times will have a 15 minute window to allow for customers to leave before the next class starts.

what we need from you

Please DO NOT come to the centre if you are feeling unwell.

Please take responsibility for social distancing measures by adhering to the floor markings and posters and avoid congregating with others before and after classes/sessions.

Please don’t arrive more than 5 minutes prior to your booking.

Please ensure you wipe down all equipment before and after use using the sanitisation wipes or spray provided.

Please leave all valuables at home and only bring your essentials – there will be water bottles available to purchase but water fountains will not be in use. No cash payments will be taken.

Please ensure you swipe your membership card on entry to allow us to keep track of attendance and use self check stations for classes.

Please be kind.  Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open.

If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks

We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment.

If you cant make a booking please contact the centre to cancel 24 hours prior to the booking commencing, any cancellations after 24 hours will incur a charge as per our T&C’s.

Re-opening FAQ’s.

Memberships? Whats happening to my membership?

Good news - to say thank you we are REDUCING your monthly Direct Debit membership payments in July and August

We are aware of the challenges that lockdown has had on all our customers and the impact on your health, wellbeing and your finances. As a way of thanking you for your loyalty to Freedom Leisure, to welcome you back and a reflection of the inevitable changes to our normal operating procedures to accommodate social distancing, we are reducing your direct debit payments in August by 50%.

  • In August we will collect your direct debit payments after reopening, with the collection taking place on the 3rd August. 
  • We will automatically amend your direct debit for you to 50% of your normal payment amount. 
  • You do not need to do anything, we will automatically amend your direct debit for you
  • In September your payment will revert to full payment amount and will be collected on 1st September, and on the 1st of each month thereafter.

I’ve cancelled my membership – can I re-join?

We are aware that some customers may have cancelled their direct debit with the bank. You can re-join your centre at the 50% rate without a rejoining fee applicable. Please email hailshamenquiries@freedom-leisure.co.uk to get restarted once we are open.

What to do if you’re not ready to return to your local leisure facility?

We perfectly understand that you may not be ready to return, so whilst we will be reactivating your membership, if you wish to suspend for a further period* please email hailshamenquiries@freedom-leisure.co.uk and we will discuss your options further with you.

What we are doing for swimming lessons

If you or your child has swimming lessons with us we will be sending you further information, but lessons are unlikely to begin again until September 2020 at the earliest.  We will not be taking payments in relation to swimming lesson subscriptions until further notice.

Gym booking times :every hour on the half hour from 6.30am - 2.30pm and on the hour from 4.00pm - 8.00pm weekdays and on the hour 8.00am - 1.00pm

Gym sessions are 55 minutes long