Dear Member,
As previously communicated, Freedom Leisure Warwick will not be reopening after the current closure due to Covid 19.
Freedom Leisure has been operating the centre since 2014, and it is with regret that the effects of COVID 19 as well as other challenging financial factors, we have made a strategic decision not to return to operation at this centre.
Our dedicated staff have worked tirelessly to provide our customers with the best service that we could, and we are humbled by the support from all of our members who stood by us.
We know you will have questions about what happens next and we hope to answer some of those here for you:
- You do not need to cancel your Direct Debit, we will do this for you. No further Direct Debits will be taken.
- If you have paid in full for an annual membership we will be in touch to arrange a refund for the months you have not used.
- If you elected to continue paying your Direct Debit during the closure, for which we thank you, we will be refunding these payments to you and we will contact you about this.
- All refunds will be will be received by no later than the 1st August 2020.
- If you are a hirer with a future booking that is already paid for you will receive a full refund, and we will contact the main contact on the booking.
- If you have any outstanding balances with a Freedom Leisure Personal Trainers please contact us. If your balance is with a Personal Trainer that is not employed by Freeom Leisure, please contact them directly via the contact details they have given you.
- If you have future bookings with Tacitah Beauty or Hair Therapy then you should contact them directly to re-arrange.
If you have any other questions please email hq@freedom-leisure.co.uk. Please do not call the centre as there will be nobody available to take your call.
Once again we would like to thank you for your support over the last six years and hope that you continue to stay active and we wish you all the very best for the future.
Lee Thomas - Area Manager
