visiting guidelines

what to expect when returning to the centre

August 10 2020

what to expect when returning to the centre

We aim to keep our centre as fun and friendly as it has always been whilst complying with all social distancing regulations.

Please take a few minutes to read through this information which outlines the necessary changes we’ve made around our facilities.

general changes

There will be clear signage showing the routes you are required to take around the centre and areas that are out of use.  If in any doubt, please keep to the left hand side in corridors and on stairs at all times.

Changing rooms and showers will be unavailable.  Customers are asked to come prepared and to shower and change at home.

Our staff will be on hand as always but please remember to respect the social distancing rule when requesting assistance from our team members

Our gym equipment will be spaced out to allow social distancing at all times.  There may be some areas that are being utilised for different things such as sports hall used for classes.

The following areas will be unavailable initially; swimming pool, gym changing rooms and showers, wetside changing rooms and showers.

booking – gym & studio

All fitness sessions at the centre MUST be booked in advance.  You will no longer be able to just walk into the centre for your workout.  You can book your session online, by telephone on 01883 716717 opt 2 and you can book up to 7 days in advance.  You will need to ensure you have proof of your booking to gain entry.

Please ensure you arrive for your allotted session on time.  Late entrants will still be required to leave after their 60  minute session and will not be permitted to stay longer.  This will allow us time to clean the area before the next session and to allow as many people as possible to use the facility each day.

To book online please go to our website and follow this process;

Click ‘book online’

Members

Simply log-in using your user name and password. If you have not used the online service before please register first (top right for both).

Click ‘book online’

Select ‘Classes’ 

Select “all classes ” and this will show everything that is on a certain day.

Enter your preferred date.

Add your booking to the basket. If you are not logged in click on "log in / register". A pop-up box appears with options to log on or register. 

Either return to the search menu to book something else or click "I accept the terms and conditions" to take you through to the checkout.

If you have logged into your online account you can click "make bookings and pay later" to finalise the checkout.

On completion of the transaction a confirmation screen will appear and a receipt will be emailed to you.

Please see our terms and conditions for further information.

cleaning

We have implemented and enhanced our cleaning regime throughout the centre.  All areas will be cleaned regulalrly.  It is essential that members clean down each machine after use – equipment may not be shared unless it has been cleaned down between uses.

Hygiene stations are available in all high-touch areas offering hand sanitiser and medical-grade disinfectant and sanitising wipes.

Personal gym towels are permitted but please use wipes and paper towels provided when cleaning down equipment and dispose of them after each use.

classes

Ideally customers should bring their own mats for classes. If using our centre mats please ensure these are fully sanitised after use.

Many of our classes will be taking place in our sports hall so that we can maximise capacity whilst still staying safe and practicing social distancing. 

All class equipment will be thoroughly cleaned between sessions.

Extra time will be allowed in between classes for cleaning.

Class start times will be staggered to avoid congestion at reception and outside the studios.

 

what we need from you

Please DO NOT come to the centre if you are feeling unwell.

Please take responsibility for social distancing measures by adhering to the floor markings and posters and avoid congregating with others before and after classes/sessions.

Please don’t arrive more than 5 minutes prior to your booking.

Please ensure you wipe down all equipment before and after use using the sanitisation wipes or spray provided.

Please leave all valuables at home and only bring your essentials – there will be water bottles available to purchase but water fountains will not be in use. No cash payments will be taken.

Please ensure you swipe your membership card on entry to allow us to keep track of attendance

Please be kind.  Respect others and respect our staff who are working hard to ensure all the rules and regulations are followed that will allow us to remain open.

If you wish to wear a mask to train then please do, we will, however, not be enforcing the wearing of masks

We would ask members NOT to wear disposable gloves whilst in the facility but to sanitise your hands before/after using each piece of equipment.

If you do have any further questions please email reception.destafford@freedom-leisure.co.uk

We look forward to seeing you again soon!