Changes to the Leisure Card

August 2 2017

leisure card customer letter

Dear Leisure Card Customer

To make our leisure centre pricing structure simpler and better value for frequent use customers the sale of Leisure Card will cease from the 1 March 2017. This is for new customers wanting to purchase a Leisure Card.

For those customers who already possess a Leisure Card, the current pricing associated with the scheme will remain valid for existing card holders until the next anniversary of your card. Following this anniversary the Leisure Card option will no longer be available.

Feedback from our customers has shown that the current two tier pricing system is confusing, and it's difficult to see whether the Leisure Card represents best value for money or one of our other membership options. Our membership rates represent better value for those customers wanting to undertake more regular physical activity; a critical requirement of Welsh Government and the key strategy outcome of more people, more active, more often.

Come and talk to us about a membership package that suits your usage needs, your centre team will be happy to discuss a membership package to suit you and your family. Alternatively pay as you play options will still be available.

Example Leisure Card v Fitness Membership

If a customer currently uses their Leisure Card to access the fitness suite on 3 occasions per week this would cost £18.45 per week equivalent to £73.80 per 4 week month. If the same individual was to purchase a fitness membership this would cost £28.35 per month representing an overall saving of £45.45 per month. The membership package would also include unlimited swimming, classes and use of the fitness suite across all the Freedom Wrexham sites. In addition the card is provided free of charge compared to the £10 annual charge for a Leisure Card.

Advance Bookings

As a casual use customer if you still want to have specific booking rights and want to book activities seven days in advance then you can. An annual booking card will still be available for advance bookings (to include block bookings) at the rate of £10 for a standard card and £5 for concessions.

This booking card can be purchased at any point throuought the year and has 12 month anniversary from date of purchase. The card holder can also use their card to enable attendance at free swim sessions. Ask our reception team for details.

Free Swimming

If you are one of our free swimming customers you will still need to purchase a card.

The card will be available for £5 from 1 April 2017.

The card would also enable custmers to have the same booking rights as the booking card enabling customers, if required to be able to book 7 days in advance.

Children on swimming lessons and adults on direct debit or annual memberships will receive their membership card for free. 

Enquire about a membership

Upgrade to our Active (full membership) or Aqua (pool only membership)

Book an appointment with our membership advisors

Further Information

If you require any further clarification please do not hesitate to ask a member of the team who will discuss your individual requirements with you.

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