We are excited to let you know about an important upgrade to our online booking systems at our Freedom Leisure Wealden, Hastings & Rother sites. This upgrade is part of our ongoing commitment to improve the way you access our products and services particularly online.
Key Details:
· Date of Upgrade: Midnight on Monday 23rd September to 9.00am Thursday 26th September 2024
App Bookings
During this period, the App won’t be available for bookings. We will send a notification from the App as and when it is back online so please make sure notifications are enabled on the App.
Website Bookings
Please click here to login to our new booking site
Online booking via the website will be unavailable from midnight on Monday 23rd September to 9.00am on Tuesday 24th September.
From 9.00am on Tuesday 24th September 2024 online bookings via the website will be available and it will look slightly different. Also, you will need to LOGIN with your Email Address & Password rather than Card ID and PIN as you do now. PLEASE READ below the Important Action Required:
Action Required: RESET YOUR PASSWORD from Tuesday 24th September 2024
From 9.00am on Tuesday 24th September 2024 and in order to access online bookings you need to LOGIN to online bookings on the website and change your password. You will need to use the Email Address assigned to your online account/membership registered with us to reset your password and use online booking. If you do not know the email address you used to sign up, please contact us and we will confirm or change your email address for you.
Online bookings via the website should then be available. We will then send a further notification when the App will be available to use.
Reminder; From 9.00am on Thursday 26th September 2024 you will need to LOGIN to the App using your Email Address & NEW Password you provided rather than Card ID and PIN as it is now.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Should you have any questions or need assistance, please do not hesitate to contact a member of our team.
Thank you for your continued support and cooperation.